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Returns and Exchanges to Maps Books and Travel Guides Online

Maps Books and Travel Guides will refund or exchange goods purchased via the online store, provided they are in re-saleable (perfect) condition with no damage and you have your original proof of purchase from Maps Books and Travel Guides. Faulty, mis-bound, or shipped in error items may be returned for refund or exchange with proof of purchase.

We will offer a credit or exchange where a change-of-mind request is received within 7 days of the customer receiving the goods, in this curcumstance, Maps Books and Travel Guides WILL NOT accept any freight charges. Any New freight cost will be charged to the customer. After 30 days of dispatch, Maps Books Travel Guides WILL NOT accept returns or issue refunds, credits or exchanges.

DVDs and other items shipped sealed or shrink-wrapped must be returned in original sealed / shrink-wrapped condition if you are requesting a change-of-mind exchange or refund.

Please also note that publishers may sometimes alter a book's cover or change the described contents. In such cases, if you are unhappy with the book supplied please return it together with a copy of your invoice and we will issue a full refund.

The cost of returning any product to Maps Books and Travel Guides is your responsibility. In the event we have made a mistake, the item is not as described, or the product is mis-bound or faulty we will refund reasonable return freight costs.

We will make every effort to process items returned to Maps Books and Travel Guides within 3 business days of receipt at our office. Please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer's procedures.

Please contact Maps Books and Travel Guides if you have a return query.

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PO Box 5067 Ringwood Victoria 3134



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